Lorious stands behind our mouthguards and provides a 100 % SATISFACTION GUARANTEE on the fit of your guard. We will work with you to customize your guard to meet your needs.
Each request for a new guard, material exchange, guard modification, and/or extra imprint kit will be independently assessed by Lorious, and the suitable solution will be selected at Lorious' discretion.
Lorious maintains the right to refuse or cancel any order for any reason or no reason at all.
Please keep in mind that Lorious does not sell to or service overseas customers. We also don't support purchases made from third-party websites/vendors like eBay. Our product and/or service has no approved re-sellers. All Lorious Guards purchases must be bought through authorized means.
All completed night guards have a 30-day refund policy beginning on the day the guard is delivered. If you are not totally pleased with the fit of your night guard for any reason, you may request a full refund, excluding the cost of shipping and the imprint kit. We will give refunds after we get your night guard.
Lorious retains the right to charge either or both upon delivery of the original guard for difficulties happening after 30 days of receipt of the night guard:
- If a fresh impression is required for a remake, there is a $15 impression kit price plus S&H.
- The remake charge cannot exceed the original purchase price.
Our rush service cost is non-refundable, however it will be applied to any necessary remakes.
Any returned guard that has been examined and determined to be damaged as a result of misuse or malicious intent will not be reimbursed.
If dental work was performed after the guard's manufacture date, Lorious is not liable for a guard that no longer fits. We cannot issue a refund for the guard since we cannot predict future dental procedures.
Refunds will only be issued to the original payment method by Lorious. Following the processing of your refund, a credit will be automatically issued to your original mode of payment. It typically takes 1-3 business days to record this.
Refunds that are late or absent (if applicable):
If you haven't received your refund yet, double-check your bank account.
Then contact your credit card company; your refund may take some time to be formally posted.
Contact your bank next. Before a refund is posted, there is usually some processing time.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org